A house cleaning service cleans your home, of course! However, not all residential cleaning companies are the same. At The Maids, our cleaning services include disinfecting, reducing allergens, and removing dirt and dust to create a cleaner, healthier home. Our 22-Step Cleaning Process ensures your team doesn't miss a thing in the kitchen, bathrooms, and other rooms. You also get a 100 percent satisfaction guarantee with every cleaning. If you aren't happy with any area your team cleans, call within 24 hours, and we'll make it right.

We try to send the same team to clean your home each visit. Occasionally, a team member may change because of illness, vacations, or staff changes. Your team leader's job is to understand the unique cleaning needs of your home and train the team members to deliver the quality you expect. Every team member in your home is professionally trained, background-checked, bonded, and insured. No matter who is on your clean team, they're ready to roll up their sleeves and help you feel happier in your home.

A credit card is all you need to schedule your initial cleaning, but you may pay by cash, personal check, or credit card at the time of service after that. Each clean team goes above and beyond to deliver a clean so thorough you can feel it! There is no need to tip team members, but if it feels right, go ahead. If you are thrilled with your home cleaning services, it is acceptable to tip your cleaning team.

Many customers provide a code or key, while others leave a key with a neighbor or in a safe place. If you provide us with a key, it is protected in a secure storage device that can only be accessed by a manager. The day your house cleaning is scheduled, a cleaning team leader signs out your key and returns it to management for safekeeping. If The Maids is cleaning your home for the first time, we would love to have you there. Our cleaning teams want to learn the layout of your home and identify any areas that need extra attention.

The time required to thoroughly clean, dust, and disinfect depends on a home's square footage, condition, and selected services. An initial deep cleaning will take more time than recurring maid service, but count on The Maids to get in, clean, and get out! Your professional cleaning team arrives on time and follows a proven action plan customized for your cleaning needs to not waste a minute. On average, a three- to four-person clean team can tackle about a 2,000-foot-square home in a couple of hours.